FAQ
Account management and security
- How do I change my phone number?Published on Sep 7, 2023Updated on May 22, 202614,665
- How do I change my email?Published on Sep 6, 2023Updated on May 22, 20264,149
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on May 15, 202613,932
- How do I link an authenticator app?Published on Aug 29, 2023Updated on May 21, 202616,376
- What is sub-account?Published on Aug 22, 2023Updated on May 22, 20261,851
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 24, 2026404
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on May 13, 2026371
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on May 22, 2026468
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on May 15, 2026393
- How do I change my login password?Published on Aug 22, 2023Updated on May 15, 202619,686
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on May 13, 20267,911
- I haven't received the verification codePublished on Aug 16, 2023Updated on May 22, 202633,129
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on May 22, 202613,306
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on May 21, 20264,297
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Feb 9, 20262,137
Showing 16-30 of 33 articles