FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 20251,891
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202537
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025169
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Apr 6, 202656
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Mar 16, 2026565
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025146
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 3, 2026759
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Apr 17, 2026450
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Mar 23, 20261,319
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jan 28, 202613,484
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Mar 25, 20266,459
How do I verify an individual account?
Published on Sep 25, 2023Updated on Apr 6, 202631,124
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 17, 202611,536
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Feb 12, 2026854
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Apr 6, 20267,025

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