FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on May 29, 20263,513
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 202637
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on May 29, 2026170
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 202666
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Jun 15, 2026658
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 2026159
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Jun 8, 2026527
How do I secure my exchange account?
Published on Jun 12, 2024Updated on May 29, 20261,357
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jan 28, 202613,969
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on May 29, 20266,487
How do I verify an individual account?
Published on Sep 25, 2023Updated on Jun 15, 202631,481
Why did my identity verification fail?
Published on Sep 5, 2023Updated on May 29, 202611,591
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on May 29, 2026867
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Apr 6, 20267,049

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