- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Apr 28, 2026859
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Apr 6, 20267,040
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on May 25, 202613,933
- How do I link an authenticator app?Published on Aug 29, 2023Updated on May 21, 202616,395
- What is sub-account?Published on Aug 22, 2023Updated on May 22, 20261,853
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 24, 2026405
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on May 13, 2026371
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on May 22, 2026468
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on May 15, 2026393
- How do I change my login password?Published on Aug 22, 2023Updated on May 15, 202619,692
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on May 13, 20267,933
- I haven't received the verification codePublished on Aug 16, 2023Updated on May 22, 202633,138
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on May 22, 202613,314
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on May 21, 20264,298
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Feb 9, 20262,140